|Computer Problem Report Form1. Describe your problem:________________________________________________________________2. Now, describe the problemaccurately:________________________________________________________________3. Speculate wildly about the causeof the problem:________________________________________________________________4. Problem Severity: A. Minor __ B. Minor __ C. Minor __ D. Trivial __5. Nature of the problem: A. Locked Up __ B. Frozen __ C. Hung __ D. Strange Smell __6. Is your computer plugged in? Yes __ No __7. Is it turned on? Yes __ No __8. Have you tried to fix it yourself? Yes __ No __9. Have you made it worse? Yes __10. Have you had a friend who knowsall about computers. Try to fix itfor you?Yes __ No __11. Did they make it even worse?Yes __12. Have you read the manual?Yes __ No __13. Are you sure you’ve read the manual?Maybe __ No __14. Are you absolutely you’veread the manual?No __15. If you read the manual, do you thinkyou understood it?Yes __ No __16. If Yes, then explain why you can’tfix the problem yourself.________________________________________________________________17. What were you doing with your computerat the time the problem occurred?________________________________________________________________l8. If you answered nothing, then explainwhy you were logged in?________________________________________________________________l9. Are you sure you aren’t imaginingthe problem?Yes __ No __20. Does the clock on your home VCR blink12:00?Yes __ What’s a VCR? __21. Do you have a copy of PCs for Dummies?Yes __ No __22. Do you have any independent witnessesto the problem?Yes __ No __23. Do you have any electronics productsthat DO work?Yes __ No __24. Is there anyone else you could blamethis problem on?Yes __ No __25. Have you given the machine a good whackon the top?Yes __ No __26. Is the machine on fire?Yes __ Not Yet __27. Can you do something else instead ofbothering me?Yes __
