For all of you out there who’ve had to deal with an irate customer, this oneis for you. It’s a classic! In tribute to those ’special‘ customers we alllove! An award should go to the United Airlines gate agent in Denver for beingsmart and funny, and making her point, when confronted with a passenger whoprobably deserved to fly as cargo. A crowded United flight was canceled. Asingle agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticketdown on the counter and said, „I HAVE to be on this flight and it has to beFIRST CLASS.“ The agent replied, „I’m sorry sir. I’ll be happy to try to helpyou, but I’ve got to help these folks first, and I’m sure we’ll be able towork something out.“ The passenger was unimpressed. He asked loudly, so thatthe passengers behind him could hear, „Do you have any idea who I am?“ Without hesitating, the gate agent smiled and grabbed her public addressmicrophone. „May I have your attention please?“ she began, her voice bellowingthroughout the terminal. „We have a passenger here at the gate WHO DOES NOTKNOW WHO HE IS. If anyone can help him find his identity, please come to thegate.“ With the folks behind him in line laughing hysterically, the manglared at the United agent, gritted his teeth and swore, „F*** you.“ Without flinching, she smiled and said, „I’m sorry, sir, but you’ll haveto stand in line for that, too.“
