In order to streamline the handling of problems within the system. Please fill out the following questionnaire before sending it in for Help. With your co-operation we should be able to provide faster and more efficient fault resolution.COMPUTER PROBLEM REPORT FORM1. Describe your problem:______________________________________________________2. Now, describe the problem accurately:______________________________________________________3. Speculate wildly about the cause of the problem:________________________________________________________________________________________________________________________________________-_________________________4. Problem Severity:A. Minor__B. Minor__C. Minor__D. Trivial__5. Nature of the problem:A. Locked Up__B. Frozen__C. Hung__D. Shot__6. Is your computer plugged in? Yes__ No__7. Is it turned on? Yes__ No__8. Have you tried to fix it yourself? Yes__ No__9. Have you made it worse? Yes__10. Have you read the manual? Yes__ No__11. Are you sure you’ve read the manual? Yes__ No__12. Are you absolutely certain you’ve read the manual? No__13. Do you think you understood it? Yes__ No__14. If ‚Yes‘ then why can’t you fix the problem yourself?______________________________________________________15. How tall are you? Are you above this line?______________________________________________________16. What were you doing with your computer at the time the problemoccurred?______________________________________________________17. If ’nothing‘ explain why you were logged in.______________________________________________________18. Are you sure you aren’t imagining the problem? Yes__ No__19. How does this problem make you feel?_____________________________________________________20. Tell me about your childhood._____________________________________________________21. Do you have any independent witnesses of the problem? Yes__ No__22. Can’t you do something else, instead of bothering me? Yes__
