At one of the packed, Delta ticket counters
all of ticket
agents were
doing their best to politely process
each passenger as quickly as they
could. A man toward the end of the
snaking line of passengers was
obviously impatient and very
frustrated at having to wait so long in
the
slow moving line. He
finally decided to march right up to the counter
pulling his wheeled
suitcase and demanded that he be given his boarding
pass. The ticket
agent turned, looked at him, blinked, took a shallow,
deep breath
and said, „Sir, as you can see there are many passengers
ahead
of
you. We are doing our best to process the passengers as fast as we
can. I’m afraid you’ll have to get back in line“. Outraged and red
in the
face, the man yelled at the ticket agent saying, „Do you
know who I
am ???!!!.“ The ticket agent turned, looked at him,
blinked, took
another
shallow, deep breath, picked up the publi
c address system microphone
and
said calmly, „There is a man
at the Delta ticket counter who does not
know
who he is. Anyone
who may be able to identify this man is asked to
please
step
forward and identify him. Thank you“.
