If restaurants functioned like shrink-wrapped (Microsoft) software:Patron: Waiter!Waiter: Hi, my name is Bill, and I’ll be your Support Waiter. What seems to be the problem?Patron: There’s a fly in my soup!Waiter: Try again, maybe the fly won’t be there this time.Patron: No, it’s still there.Waiter: Maybe it’s the way you’re using the soup; try eating it with a fork instead.Patron: Even when I use the fork, the fly is still there.Waiter: Maybe the soup is incompatible with the bowl; what kind of bowl are you using?Patron: A SOUP bowl!Waiter: Hmmm, that should work. Maybe it’s a configuration problem; how was the bowl set up?Patron: You brought it to me on a saucer; what has that to do with the fly in my soup?!Waiter: Can you remember everything you did before you noticed the fly in your soup?Patron: I sat down and ordered the Soup of the Day!Waiter: Have you considered upgrading to the latest Soup of the Day?Patron: You have more than one Soup of the Day each day??Waiter: Yes, the Soup of the Day is changed every hour.Patron: Well, what is the Soup of the Day now?Waiter: The current Soup of the Day is tomato.Patron: Fine. Bring me the tomato soup, and the check. I’m running late now.[waiter leaves and returns with another bowl of soup and the check]Waiter: Here you are, Sir. The soup and your check.Patron: This is potato soup.Waiter: Yes, the tomato soup wasn’t ready yet.Patron: Well, I’m so hungry now, I’ll eat anything.[waiter leaves.]Patron: Waiter! There’s a gnat in my soup!The check:Soup of the Day . ……….. . . . . . . . . . $5.00Upgrade to newer Soup of the Day. . . . . . . . $2.50Access to support . . . . . . . . . . ……….$1.00
